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We build ServiceNow that thinks ahead.

AARTIQ plans, builds, and runs ServiceNow platforms with AI in the loop. Strategy, implementation, and managed services from people who have sat on your side of the table.

Start a conversation See what we do
100+ Projects delivered by leadership
4.89/5 Client satisfaction, 20+ deployments
Official ServiceNow partner · London
Mission

We know the platform because we have run it

Vision
The firm enterprises call first

Our aim is simple: be the team enterprises trust with AI-led ServiceNow work, anywhere in the world.

What we do
The whole job, start to finish

Consulting, implementation, and managed services across ServiceNow and enterprise AI. From first roadmap to steady-state support.

Approach
Operators before consultants

We ran these platforms ourselves as customers and operators before we advised anyone. That experience shapes every recommendation.

Services

Services that cover the whole lifecycle

From first assessment to day-two operations.

Advise assess · roadmap
Build implement · integrate
Run operate · optimize
Manage support · evolve
Featured
Strategic advisory

Roadmaps, platform assessments, and executive advisory that tie ServiceNow and AI plans to business results.

AI strategy and roadmapping
Platform assessments
Business case development
Consulting & implementation

ServiceNow deployment with AI built in: ITOM, AIOps, CRM, and custom workflows that hold up in production.

ServiceNow implementation
NowAssist and GenAI integration
Custom development
Managed services

Ongoing optimization and support. Dedicated teams keep the platform moving as your business changes.

24/7 platform support
Performance optimization
Continuous enhancement
Staff augmentation

Certified ServiceNow and AI professionals who join your team quickly and transfer knowledge as they go.

Certified professionals
Flexible engagement models
Knowledge transfer
AI governance & strategy

Governance frameworks, risk controls, and compliance work so AI delivers value without surprises.

Governance frameworks
Risk and compliance
Model governance
AI readiness assessment

A clear read on your AI maturity and gaps, with a roadmap you can act on and an ROI model to back it.

Maturity assessment
Gap analysis and roadmap
ROI modeling
Expertise

Where we go deep

ITOM

Discovery, Service Mapping, Event Management, and Cloud Management for full infrastructure visibility.

AIOPS

Anomaly detection, predictive analytics, and automated remediation that keep downtime short.

CRM / CSM

Omnichannel support, case management, and AI-assisted customer engagement.

ITSM

Incident, problem, and change management with intelligent workflows.

SECOPS

Vulnerability response, threat intelligence, and security incident management.

HR SERVICE DELIVERY

Onboarding, case management, and employee service centers that people actually use.

GRC / IRM

Risk management, policy compliance, audit management, and regulatory adherence.

CMDB

An accurate, authoritative source of truth for infrastructure, applications, and services.

CSDM

Common Service Data Model built to best practice, so the platform performs and scales.

NOWASSIST

Native ServiceNow AI: case summarization, virtual agents, and automated resolutions.

GENAI SOLUTIONS

Generative AI for content creation, intelligent responses, and automated documentation.

AI CONTROL TOWER

Central AI governance: track model performance and keep deployment responsible.

AGENTIC AI

Autonomous agents that execute complex workflows and adapt as context changes.

RAG IMPLEMENTATION

Retrieval-augmented generation grounded in your enterprise knowledge base.

MCP INTEGRATION

Model Context Protocol work that connects AI models to systems cleanly.

DATA ARCHITECTURE

Scalable, secure data foundations designed for AI and analytics.

ETL & INTEGRATION

Real-time and batch pipelines connecting ServiceNow with enterprise systems.

ANALYTICS & BI

Reporting people trust, built with modern visualization tools.

CLOUD DATA PLATFORMS

Cloud-native builds on AWS, Azure, and GCP, with Databricks and Snowflake where they fit.

Why us

Why clients stay with us

01
Deep industry experience

We have been end-users, customers, operators, and advisors. We know what delivery feels like from your side.

02
End-to-end service

From strategy through implementation to managed services, one team stays with you the whole way.

03
AI-first mindset

GenAI, agentic AI, RAG, and MCP are core skills here, not bolt-ons. We architect with them from day one.

04
Proven track record

100+ projects delivered across global enterprises, with satisfaction holding at 4.89 out of 5.

05
Technology partnerships

ServiceNow, AWS, Azure, GCP, Databricks, and Oracle Cloud stand behind every engagement.

06
Client-centric approach

We take time to understand your challenges, culture, and goals, then build to fit.

Our leadership has delivered for
Enterprise healthcare Global financial services Technology leaders Telecommunications Manufacturing Retail innovation Energy & utilities Government services Enterprise healthcare Global financial services Technology leaders Telecommunications Manufacturing Retail innovation Energy & utilities Government services
Partners

Technology partners

ServiceNow
ServiceNow Platform · certified
AWS
AWS Cloud
Microsoft Azure
Microsoft Azure Cloud
Google Cloud
Google Cloud Cloud
Databricks
Databricks Data & AI
Oracle Cloud
Oracle Cloud Cloud
Insights

Latest thinking and case studies

AI operations The future of AIOps: predictive intelligence in IT operations How enterprises move from reactive to predictive operations, and cut MTTR by up to 60% on the way. Read more → GenAI NowAssist in practice: what GenAI actually does in ServiceNow A working guide to NowAssist and GenAI capabilities that lift productivity across the platform. Read more → Best practices ITOM best practices: a discovery and service mapping strategy that holds Proven methodology for ITOM that delivers infrastructure insight you can act on. Read more →
ITOM Global financial services: ITOM transformation Enterprise-wide ITOM across 15 global data centers, with visibility the client had never had before. 85%Faster resolution 10K+CIs discovered 40%Cost reduction View case study → AI & NowAssist Healthcare provider: NowAssist deployment A GenAI service desk for 15,000 healthcare employees, with virtual agents handling the routine work. 70%Productivity gain 50%Faster resolution 4.9/5User satisfaction View case study → Advanced AI Technology leader: RAG & MCP at enterprise scale Enterprise RAG and Model Context Protocol, delivering context-aware AI without compromising security. 90%Accuracy gain 5Models integrated 60%Faster responses View case study → AIOps Enterprise retail: AIOps & predictive analytics Intelligent operations across 500+ retail locations, with predictive insight and auto-remediation. 75%Fewer incidents 99.9%Uptime achieved 30minAverage MTTR View case study →
Contact

Tell us what you are trying to get done

Whether it is a stalled implementation, an AI roadmap, or a platform that needs steadier hands, we will give you a straight answer. Replies within one working day.

Location 71–75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom